FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Transportation
1. 🏨 Where exactly is the hotel located? The hotel is conveniently situated at No. 7779 Shangnan Road, Zhoupu Town, Pudong New Area, Shanghai, 201318, China. It is a highly accessible location known for its proximity to major shopping and transit hubs.
2. 🚇 How close is the nearest metro station? We are located just a short, easy walk from the Zhoupu Metro Station (Line 16). This provides rapid, stress-free connections to Shanghai’s central business districts, tourist attractions, and major transit terminals.
3. 🏰 How far is the hotel from Shanghai Disneyland? We are a favorite choice for theme-park goers! Shanghai Disneyland is approximately a 15 to 20-minute drive away. Many guests find it much more relaxing and affordable to stay with us and take a quick taxi or rideshare to the park gates.
4. ✈️ Do you offer an airport shuttle service? While we do not operate a complimentary airport shuttle, our front desk concierge can easily arrange a private car service or help you hail a taxi to either Pudong International Airport (PVG) or Hongqiao International Airport (SHA).
5. 🚗 Is parking available for guests? Yes, we offer convenient parking facilities for guests traveling by car. Please contact the front desk upon arrival for parking validation and current daily rates.
🛏️ Rooms & Accommodations
6. 🛌 What types of rooms do you offer? We feature 174 modern guest rooms, including Standard Rooms, Executive Suites, and highly popular Parent-Child Rooms and Deluxe Family Rooms (up to 36m²) designed specifically for families traveling with children.
7. 🚬 Are there smoking rooms available? To ensure a fresh and healthy environment for all guests, our indoor spaces and guest rooms are strictly non-smoking. However, we do provide designated outdoor smoking areas on the property.
8. 🛁 Do the rooms have bathtubs? While most of our standard and deluxe rooms feature spacious, modern walk-in rain showers, select premium suites and family rooms may include bathtubs. Please specify your preference at the time of booking, and we will do our best to accommodate you based on availability.
9. 📶 Is Wi-Fi free throughout the hotel? Absolutely! We provide complimentary, high-speed wireless internet access in all guest rooms, meeting spaces, and public areas, ensuring you stay connected for work or streaming.
🍽️ Dining & Facilities
10. 🍳 What is the breakfast like? Our daily breakfast buffet is a guest favorite! It features a wide, delicious spread of both Western staples (pastries, cereals, eggs, coffee) and traditional Chinese morning delights, including fresh dim sum, steamed buns, and hot noodle stations.
11. 🥢 Is there an on-site restaurant? Yes, our elegant on-site restaurant serves a fantastic variety of authentic Chinese dishes crafted from fresh, high-quality local ingredients. It is perfect for a relaxing family dinner or a business lunch.
12. 🏋️♂️ Does the hotel have a fitness center or spa? Yes, we want you to feel your best. We offer a well-equipped fitness center for your daily workout and a tranquil spa/massage area to help you unwind after a long day of exploring Shanghai. (Note: We do not have a swimming pool).
13. 🧸 Are there activities for children? We are a highly family-friendly hotel! We feature a dedicated Kids’ Club and an engaging indoor playground to keep your little ones entertained and safe while you relax.
14. 🍸 Is there a bar or lounge area? Yes, our stylish lobby bar is the perfect spot to enjoy a signature cocktail, a glass of wine, or a freshly brewed artisan coffee while catching up with colleagues or friends.
🤝 Services & Policies
15. 🕒 What are the check-in and check-out times? Our standard check-in time is from 2:00 PM, and check-out is by 12:00 PM (Noon). Early check-in or late check-out can be requested at the front desk, subject to room availability.
16. 🧳 Can I store my luggage at the hotel? Yes, we offer complimentary, secure luggage storage at the front desk. This is perfect if you arrive before your room is ready or want to explore the nearby Wanda Mall after checking out.
17. 🧺 Do you offer laundry or dry-cleaning services? Yes, we provide professional laundry, dry-cleaning, and ironing services. Simply leave your garments in the provided laundry bag, and our housekeeping team will take care of the rest.
18. 🐾 Are pets allowed at the hotel? With the exception of certified service animals, we regret that we cannot accommodate pets in our guest rooms to maintain our strict hygiene and allergy-free standards.
19. 🛍️ What is there to do near the hotel? You are right next door to the massive Wanda Mall, which offers hundreds of retail shops, a cinema, supermarkets, and endless dining options. Additionally, the nearby Leisure Food Street is fantastic for sampling local street food.
20. 📝 What is the cancellation policy? Our cancellation policy varies depending on the specific room rate and promotional package you select at the time of booking. Some rates are fully refundable up to 24 or 48 hours before arrival, while others may be non-refundable. Please review the specific terms and conditions attached to your reservation confirmation.